Shipping policy

Order Processing Times

Before your order ships, please allow:

  • 1–2 business days for processing

  • Orders placed before 1 PM EST (Mon–Fri) ship the same day for most Express or Superfast domestic options and Express or Expedited international options.

United States Shipping Options

Economy (Free Shipping)

  • Delivery Time: 6-11 business days

  • Alaska, Hawaii, U.S. Territories: 11-17 business days

Express Shipping

  • Delivery Time: 3 business days

  • Ships same day before 1 PM EST

  • Cannot ship to PO boxes

Superfast Shipping

  • Delivery Time: 2 business days

  • Fastest U.S. delivery option

  • Cannot ship to PO boxes

Signature Requirement

All domestic orders $599+ USD require a signature upon delivery.

International Shipping (220+ Countries Worldwide)

GLD provides global shipping with full tracking and transparent customs information.

Priority

  • Delivery Time: 4-8 business days

Expedited

  • Delivery Time: 2-5 business days

Tracking & Delivery Updates

Every order includes full tracking via email and SMS.

If your order shows as delivered but you haven’t received it:

  • Check with your mail carrier
  • Check neighbors or your building’s mailroom
  • Contact GLD Support - we’ll help file a carrier claim if needed

International Customs, Duties & Import Taxes

When ordering outside the United States, you are considered the Importer of Record, meaning you are responsible for:

  • Import taxes

  • Customs duties

  • Brokerage fees

  • Any destination-country regulations

Important Customs Notes

  • These fees are not included in GLD’s prices

  • They are non-refundable

  • If you refuse a shipment due to customs fees, the order cannot be refunded

  • Customs clearance typically takes 1 business day, but delays may occur

To Avoid Delays

  • Provide a valid phone number during checkout

  • Respond promptly to carrier requests for duty/tax payments

  • Most carriers hold packages for up to 5 days before returning or abandoning them

BOGO & Discount Orders

Customs will tax your order based on the true commercial value, not the discounted promotional value, including BOGO.